APNA Energy Website Privacy Statement / Privacy Policy
APNA Energy and its affiliate companies ("Company") understand your concerns about the use of your personal information online and are committed to protecting your privacy. We have implemented the following online Website Privacy Statement / Privacy Policy ("Privacy Policy") to give you a better understanding of how we handle your information.
The Site is intended to be used by individuals eighteen years of age or older, and not directed towards children under the age of eighteen. If you are under the age of eighteen years, you are not eligible to use the site. If you believe that we have collected personal information from children under the age of eighteen years, please notify us immediately so that we may take steps to eliminate such information. We reserve the right to modify or update this Privacy Policy from time to time by posting such modifications or updates on the Site as part of this Privacy Policy.
This Privacy Policy applies to the APNA Energy Web site (apnaenergy.com) as well as all other APNA Energy affiliates' sites, unless modified by a privacy policy on the respective APNA Energy affiliate site ("Affiliate Privacy Policy"). Please check any APNA Energy affiliate site for an Affiliate Privacy Policy. If there is a conflict between this Privacy Policy and the Affiliate Privacy Policy, the Affiliate Privacy Policy takes precedence.
By using the Site you hereby represent to APNA Energy that you agree with our Privacy Policy and our Terms and Conditions of Use . If you do not agree with our Privacy Policy or Terms and Conditions of Use, please discontinue any use of the Site and do not use the Site in the future unless you elect to agree with our Privacy Policy and our Terms and Conditions of Use. Any individual providing personal information to us may request and obtain from us a copy of our Privacy Policy.
User Agreement
For research purposes, we routinely collect the browser type and version and IP (Internet provider) address of visitors to our Web sites (see our policy regarding cookies). To improve our website, we collect information on the number of visits to our website, the time visitors spend on the web site, the number of pages viewed and the domains from which visitors visit our web site. This information is only analyzed by us in the aggregate; it is not associated with any specific individuals.
If you choose to use online chat, online customer services, including online payment services and product or service enrollment, or if you use our online job application process, you will be asked to provide personally identifiable information. This may include your account number, name, mailing address, full or partial Social Security Number or tax identification number, phone number, e-mail address, credit card number, financial information, facts about your energy use, age, gender, family size, etc. as appropriate and necessary for the online services you have selected. Your personal information will not knowingly be shared with any other organization for commercial purposes. The Company limits access to information or documents that contain your Social Security Number and ensures - to the extent practicable - the confidentiality of your Social Security Number.
All information provided by you rests solely upon you choosing to give this information. If you choose to provide this and other requested information to us, we may use it for a variety of lawful purposes. These purposes include establishment of an account, providing services to you, invoicing you for the services you purchase from us, send you information about changes in existing services and additional services which may become available, and the manner in which you use the Site and various services we provide.
Policy Regarding Cookies
Parts of our website use cookies. A cookie is a piece of data stored on your hard drive or in your computer’s memory containing information about your visit and preferences. You may receive a cookie that compiles site usage information (number of visitors, most popular pages, etc.) and enhances your experience on our web site. Many popular browsers allow you to refuse to accept cookies.
APNA Energy may set cookies in order to provide automated services or surveys on its Web sites. We do collect the browser type and version and IP (Internet provider) address of visitors. We also gather aggregate information on what pages you access in our Web sites. The information we collect is used only for internal review to improve the content of our Web sites.
How We Use the Information We Collect
We use the information you voluntarily provide to:
- Fulfill your request
- Help you quickly find and/or receive information about APNA Energy or one of its affiliated companies
- Alert you to updated information and services
- Provide more complete service
- Improve the content of our website for your reference
- Answer your questions.
In some cases, we may contact you to let you know about new products or services. If you do not wish to be contacted by us for this purpose, you may provide this request by “Contact Us”.
Security
APNA Energy uses the highest available industry-standard practices to protect your personally identifiable information from loss, misuse, alteration and destruction. Such measures include firewalls and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and APNA Energy cannot guarantee the information you provide will never be obtained by unauthorized persons. The yellow lock at the bottom right-hand corner of a web page indicates that a user is on a secured site. In some areas of our web site, we require a user ID and password for you to access certain information. APNA Energy will not disclose such password to third parties; however, you are responsible for maintaining the privacy and security of your password. It is your responsibility to inform us if your user ID and password are compromised and seek necessary corrective action.
You should be aware that we may be required to disclose certain personal information if we are asked to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. To the extent allowed under applicable law, we reserve the right to transfer any of your information as part of a sale or transfer of all or a portion of our business or assets.
To use some of our online features, a full Social Security number (SSN), the last four digits, or other personal information may be required for positive identification. We cross-check the SSN or other personal information provided with information already contained in our billing system to verify that an online user is, in fact, the individual associated with that account. This is a standard business precaution to ensure your privacy and security. Using positive identification helps protect you from fraudulent service requests and slamming.
Policy Regarding E-mail
If you are using online transactional services, such as bill payment or our online job application feature, you may receive e-mails from us specific to your online transactions. You may also opt-in to receive our eNewsletters. We do not ask for personal or account information in an e-mail unless you have contacted us first and we need to clarify your request. Be sure any links embedded in the e-mail are actually taking you to an APNA Energy site. If you have any doubt an e-mail is really from us, go to our Web site directly by typing apnaenergy.com into your browser window and navigating to the desired page.
We encourage you to report suspicious e-mail by forwarding the message to spoof@apnaenergy.com.
Review and Changes
Registered users of apnaenergy.com may update their account information and change some of the personal information you have provided to us. Certain account information such as the service address and the account holder name may not be changed. If you need to correct or update your personal information, please contact us at customercare@apnaenergy.com
Links to Other Sites
To enrich the content of our Web sites we may provide links to other sites operated independently from APNA Energy and its affiliate companies. APNA Energy and its affiliate companies are not responsible for the practices and privacy policies of these other sites. These other sites may collect personal information from their visitors. We recommend you check their privacy policies. For the convenience of our users, some pages of our website offer you the ability to link to and view pages of website not operated or controlled by APNA Energy (such as weather, map, financial information, etc). Often, but not always, you can tell that you have linked to a non-APNA Energy website because the website will open a separate browser window. Links by APNA Energy to such external websites do not imply endorsement by APNA Energy of that company, its site or its privacy policy. APNA Energy and its affiliates do not monitor or control the content or the privacy policies of the external sites and are therefore not responsible for the privacy practices or the content of linked external websites. When using a link to a non-APNA Energy website, we recommend that you investigate the privacy practices and policies of such external site.
Changes Made to Privacy Policy
APNA Energy reserves the right to change this privacy policy at any time. Our privacy policy is reviewed on a regular basis. When an update is made, the date at the bottom of this page changes to reflect the date new content was posted on this page. You may want to visit this website periodically to review the current Privacy Policy. Use of our website after the posting of a revised privacy policy constitutes your agreement with the revised policy. If there are any questions or concerns about this Privacy Policy, please e-mail spoof@apnaenergy.com.
Contact Information
If you have questions about this Privacy Policy or comments about our Web sites' content, please contact us using the mailing address, telephone number, web address or the email address listed below:
CustomerCare
7322 Southwest Freeway
Arena Tower One, Suite 730
Houston, TX 77074
Tel: (877) 999-2762
Fax: (877) 728-2762
Or by email to customercare@apnaenergy.com